Personal - Professional - Prompt

We care! We care because our reputation for consistently delivering exceptional plumbing services to our customers matters. Over time we have earned the reputation of being professional, reliable, punctual and approachable for our general plumbing services.


  • Customer in Hampton, June 2019

    “Excellent service - the job was thoroughly discussed beforehand to make sure it was exactly what I wanted, and when I added on additional work on the day it was not a problem for them.”

    Customer in Hampton, June 2019

  • Customer in Richmond, June 2019

    “I used Gavin several times before for other jobs, I highly recommend him, not only he is brilliant workman, but he is honest and tenacious to fix the problem. Thanks for the great work!”

    Customer in Richmond, June 2019

  • Customer in Richmond, June 2019

    “Job done to a high standard with quick and clear communication”

    Customer in Richmond, June 2019

  • Customer in London, June 2019

    “Great company and team, couldn’t recommend them highly enough! Were very clear on timelines, products and costs upfront. Adapted to changes and additional requirements seamlessly making the process so easy to manage. Thanks Alex, Gavin and Robbie for great job.”

    Customer in London, June 2019

  • Customer in Twickenham, June 2019

    “A simple job which needed their knowledge and efficiency”

    Customer in Twickenham, June 2019


Whether it's locating and repairing leaks, plumbing and heating repairs or full installations we will treat each job with dedication and attention to detail. Read More


Another fantastic day the the Turks Head 10km Fun Run, a race were proud to sponsor for the third consecutive year. Read More

Where we operate

We cover most areas within a 5 mile radius of Richmond. To find whether you fall within our catchment area go to "Where we Operate". Read More

Who We Are

At Pinnacle Plumbing & Building Ltd, ‘good enough’ is simply not good enough!

For more than a decade, throughout South West London, we have prevented thousands of plumbing disasters, maintained and repaired hundreds of heating systems and left our customers smiling, simply by doing what we do best… plumbing.

Whether it’s locating and repairing leaks, a shower installation, boiler replacement, heating system repairs or any general plumbing work we believe every job should be approached with the same dedication, passion and attention to detail.

The personal care and professionalism with which we approach every job, is the reason for our success and why so many of our customers return to us again and again. Throughout the years, we have earned a reputation for punctuality and reliability leaving your personal space the way we found it. Don't just take our word for it, take a look at our ratings and reviews on, a service which was used by more than 6 million people last year to find the perfect tradesman.

John Donne’s words “No man is an island’” resonate with us. Because of this, we insist on supporting our local community wherever possible. Our contributions to ‘Wooden Spoon Children’s Charity’ help to deliver sustainable projects for less fortunate children in Greater London; our relationship with ‘BearCat Running Club’ has helped with the club’s fundraising initiatives in fighting MDS (Myelodysplastic Syndromes); and our involvement with ‘Stepping on Out’ helps adults with learning disabilities gain their independence.

We are also proud sponsors of the Turk’s Head 10km run and the iconic Cabbage Patch 10, a race that’s been around almost as long as the London Marathon.

Why choose us

Throughout the years we have approached every job with an exceptional standard of professionalism, leaving you proud of the finished product. We have also come to understand that each project is as personal as the home you live in and, to ensure that we meet your high expectations, we promise:


Before starting a job we will ensure that your requirements are fully understood


We will give you a detailed, realistic quote with no hidden costs


Under no circumstances will we take shortcuts which may cause unnecessary problems after we leave


Delivering a first class customer service is really important to us

Guaranteed Workmanship

Our workmanship is guaranteed for 12 months

Liability Insurance

We carry a £2 million public liability insurance cover


We will clean up after ourselves and leave the site as we found it only once the work has been completed to your satisfaction


Having been around for more than 12 years, our standards are exceptional

"Personal, Professional and Prompt”,
something we strive to achieve with every customer and at every job