Personal - Professional - Prompt

We care! We care because our reputation for consistently delivering exceptional plumbing services to our customers matters. Over time we have earned the reputation of being professional, reliable, punctual and approachable for our general plumbing services.


  • Customer in Twickenham, January 2020

    A very diligent and efficient team; extremely polite, friendly and reliable.

    Customer in Twickenham, January 2020

  • Customer in Isleworth, January 2020

    Excellent job. Extremely helpful at prioritising the job given the urgency and attending numerous emergency call outs beforehand. Really helpful and friendly company to use. Highly recommend.

    Customer in Isleworth, January 2020

  • Customer in Twickenham, January 2020

    Very professional and helpful.

    Customer in Twickenham, January 2020

  • Customer in Twickenham, December 2019

    Very pleased with the service. Robbie explained the likely costs and arranged to install a replacement within a short time, Jarryd completed the work within 2 hours. Will use again.

    Customer in Twickenham, December 2019

  • Customer in Richmond, October 2019

    This company was great from day one. Communication was good and the entire team were polite and professional. I will definitely use them again and would trust them to enter without me being there!

    Customer in Richmond, October 2019


Whether it's locating and repairing leaks, plumbing and heating repairs or full installations we will treat each job with dedication and attention to detail. Read More


Lace up, let's go!! Join us at the BearCat Running Club Turks Head 10 on the 7th of June, a "must attend" calendar event. Read More

Where we operate

We cover most areas within a 5 mile radius of Richmond. To find whether you fall within our catchment area go to "Where we Operate". Read More

Who We Are

At Pinnacle Plumbing & Building Ltd, ‘good enough’ is simply not good enough!

For more than a decade, throughout South West London, we have prevented thousands of plumbing disasters, maintained and repaired hundreds of heating systems and left our customers smiling, simply by doing what we do best… plumbing.

Whether it’s locating and repairing leaks, a shower installation, boiler replacement, heating system repairs or any general plumbing work we believe every job should be approached with the same dedication, passion and attention to detail.

The personal care and professionalism with which we approach every job, is the reason for our success and why so many of our customers return to us again and again. Throughout the years, we have earned a reputation for punctuality and reliability leaving your personal space the way we found it. Don't just take our word for it, take a look at our ratings and reviews on Checkatrade, a service which was used by more than 6 million people last year to find the perfect tradesman.

John Donne’s words “No man is an island’” resonate with us. Because of this, we insist on supporting our local community wherever possible. Our relationship with ‘BeaRCat Running Club’ has helped with the club’s fundraising initiatives in fighting MDS (Myelodysplastic Syndromes) and our contribution to ‘Nomads Golf UK’ assists with the fight against prostate cancer.

We are also proud sponsors of the Turk’s Head 10km Fun Run.

Why choose us

Throughout the years we have approached every job with an exceptional standard of professionalism, leaving you proud of the finished product. We have also come to understand that each project is as personal as the home you live in and, to ensure that we meet your high expectations, we promise:


Before starting a job we will ensure that your requirements are fully understood


We will give you a detailed, realistic quote with no hidden costs


Under no circumstances will we take shortcuts which may cause unnecessary problems after we leave


Delivering a first class customer service is really important to us

Guaranteed Workmanship

Our workmanship is guaranteed for 12 months

Liability Insurance

We carry a £5 million public liability insurance cover


We will clean up after ourselves and leave the site as we found it only once the work has been completed to your satisfaction


Having been around for more than 12 years, our standards are exceptional

"Personal, Professional and Prompt”,
something we strive to achieve with every customer and at every job